Disappointed
After hearing great reviews from people I know, I purchased my first pair of glasses at a local Warby Parker Store on Oct 9th. I had a prescription and ordered the glasses with transition. I requested the glasses to be delivered to the store, as I felt I could try them on there and make any adjustments if needed. On Oct 14th I received an email that the glasses were delivered to the store. I thought I would expect a call from the store, I went to the store two days later. They couldn't find my glasses. It was delivered to another store at the mall. The associate went to that store, and that store didn't have my glasses either. The associate and manager apologized and reordered another pair with expedited delivery. Here I am expecting to get the glasses quicker with this expedited delivery, however on Oct 26th, I got an email saying my glasses were delayed. It is now Nov 1st and the status still reads it is in progress. Unfortunately, I can't review the actual product because I'm still waiting to receive them. I can say customer service was helpful, however I don't know what is going on with your production team and why the glasses are taking so long. If the frame or lenses are in back order, let me know.