Need help?
We’re available by phone and chat every day, 9 a.m.–9 p.m. ET.
What do I need to order?
Before you order, you’ll need a valid eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. You can also stop by any of our retail stores where our trained advisors can measure your pupillary distance (PD).
Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to [email protected].
What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 888.492.7297,9 a.m.–9 p.m. ET daily.
What’s the status of my order?
To check on the status of an order, sign into your account on warbyparker.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via live chat or Twitter, @WarbyParkerHelp as well.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders!
Do you offer the Home Try-On program in Canada?
Due to international shipping logistics, our Home Try-On program is not available in Canada at this time.
Can you help me pick out a frame?
Finding the right pair of frames can be tricky, but our personal stylists are here to help 9 a.m.–9 p.m. ET daily. Email [email protected] or text us at 646.506.3228.
Interested in placing a bigger order?
To purchase Warby Parker sunglasses in multiples (quantities greater than ten), send an email to [email protected]. We’ll be happy to help. Learn more.
How do I find a retail location near me?
Read more about our stores and showrooms here. Then, visit one of our retail locations and see which frames are right for you!
What do your retail locations offer?
Warby Parker stores and showrooms carry our complete line of eyeglasses and sunglasses, but if you are looking for a specific style, it’s always best to call us at 888.492.7297 before visiting. (We’re here 9 a.m.–9 p.m. ET daily.)
All of our locations have opticians available to perform adjustments on your Warby Parker frames. You can also book eye exams in advance at a few of our stores. Learn more on our Retail page.
How do I submit my prescription?
Once you’re ready to purchase, you’ll have the option to:
Upload an image of your prescription (this option cuts down on your order turnaround time) during checkout.
Send your prescription to us later! If you’ve already placed an order, email the image of your prescription to [email protected], or fax it to us at 877.277.6340.
We’ll also need your pupillary distance (PD).
Your PD is the distance in millimeters between your pupils, and it helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:
Measure your PD yourself using our online tool (fastest option!).
Trained associates at our stores and showrooms can measure your PD.
Most optical shops will measure your PD for free or a small fee. We are happy to reimburse you the cost of one optical measurement (up to $50) within 30 days of purchase.
Please note: we’re unable to fill expired eyeglasses prescriptions and prescriptions for contact lenses. If your doctor provided an expiration date on your prescription, we will always abide by the doctor’s orders.
How do I obtain a prescription?
Make an appointment with your local optometrist. Be sure to ask your doctor to include your pupillary distance (PD) on your prescription!
Can you fill my prescription?
Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, give us a ring at 888.492.7297 9 a.m.–9 p.m. ET daily.
Prescription Eyeglasses
We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.
If you have astigmatism in either eye, you will have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±6.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the cylinder (CYL) value is stronger than -6.00.
We can fulfill progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -7.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the ADD power is stronger than +3.50.
Prescription Sunglasses
We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +6.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±6.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
What range of values are you able to fill for prism lenses?
We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives.
If we are unable to fill your prescription, you can still purchase Warby Parker frames. Call us at 888.492.7297, 9 a.m.–9 p.m ET daily to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor to have your prescription lenses filled!
What type of lenses do you offer?
Optical
Polycarbonate lenses
- Thin, light, and impact-resistant plastic lenses
- Anti-scratch, anti-glare, and superhydrophobic coatings included
- Block 100% of UVA and UVB rays
- Recommended for customers 16 years old or younger
- Included with purchase of optical frame
1.67 high-index lenses
- Thinner lenses designed for stronger prescriptions
- Anti-scratch, anti-glare, and superhydrophobic coatings included
- Block 100% of UVA and UVB rays
- +$50 - available to add to your order at checkout
1.74 high-index lenses
- Our highest index lens designed for very strong prescriptions
- Anti-scratch, anti-glare, and superhydrophobic coatings included
- Block 100% of UVA and UVB rays
- +$200 - we will let you know if these lenses are recommended based on your prescription!
Blue-light-filtering lenses
- Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
- Designed to filter a higher percentage of blue light than our standard or high-index lenses
- Block 100% of UVA and UVB rays
- Anti-scratch, anti-reflective, and superhydrophobic treatments included
- +$50 (available to add to your order at checkout)
Light-responsive lenses
- Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
- Darken from clear to grey when exposed to the sun’s UV rays
- Block 100% of UVA and UVB rays (both indoors and outside)
- Anti-scratch, anti-reflective, and superhydrophobic treatments included
- +$145 (available to add to your order at checkout)
Non-prescription sun
Polarized CR-39 lenses
- Thin and light plastic lenses
- The majority of our non-prescription lenses are polarized to reduce glare
- Equipped with anti-scratch coating
- Block 100% of UVA and UVB rays
- Included with purchase of non-prescription sunglasses
Prescription sun
Polarized polycarbonate lenses
- Thin and light plastic lenses
- Polarized to reduce glare
- Equipped with anti-scratch coating
- Block 100% of UVA and UVB rays
- Included with purchase of prescription sunglasses
1.67 high-index sun lenses
- Thinner lenses designed for stronger prescriptions
- Polarized to reduce glare
- Equipped with anti-scratch coating
- Block 100% of UVA and UVB rays
- +$200 - available to add to your order at checkout
Do you offer bifocal or progressive lenses?
We offer progressive glasses starting at $475 and progressive sunglasses starting at $600. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you (with an ADD power), we can fill it as progressives or single-vision. If you would like single-vision lenses, please write your preference for distance or reading right on the prescription itself.
What is the difference between single-vision and progressive lenses?
Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.)
If you have any additional questions about progressives, we’re happy to help. Chat with us here.
Do you offer light-responsive lenses?
We offer light-responsive lenses in our entire collection of eyeglasses starting at $295. These lenses darken from clear to grey when exposed to UV rays (so you won’t have to worry about them transitioning while indoors—phew!). Our light-responsive lenses are equipped with scratch resistant, anti-reflective, and superhydrophobic coatings, and they block 100% of UVA and UVB rays.
Can you make lenses with a prism correction?
Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at 888.492.7297, 9 a.m.–9 p.m. ET daily.
What’s the best way to clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the lens cloth included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.
How do I know if a frame fits me?
Are they comfortable? That’s a great start.
Otherwise, a few rules of thumb:
- Pupils should be near the center of the lens
- Lenses shouldn’t extend past the side of your face
- Eyebrows should not be inside the glasses
- When you smile, your cheeks don’t push the frames up
- Frames shouldn’t slide down your nose
If you find a frame you love but it doesn’t fit quite right, we can adjust the below issues—and we’ll do it for free at any of our retail locations:
- If the frames are too tight or loose behind your ears
- The temples are too long or too short
- The temples are too tight or loose at the side of your face
- The frames are crooked or slide down your face
If you’re not close to a Warby Parker location, most optical shops will make minor adjustments for free or a small fee. We’ll reimburse you up to $50 for a single adjustment within 30 days of purchase.
Above all, pick what makes you look and feel good!
Where can I find my frame’s measurements?
All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.
What’s a nose bridge? How do I know if I should select frames described as Standard Fit or Low Bridge Fit?
Nose bridge refers to the slope of the nose in between the eyes. A low nose bridge is where the bridge of your nose sits level with or below the pupils. People with low nose bridges often have wide faces and/or high cheekbones. Low Bridge Fit frames minimize any pinching and prevent frames from sliding down your nose or resting on your cheeks.
(Standard Fit frames will be a better fit for those who don’t have the above features.)
If you’re having trouble picking a pair or want a second opinion, our personal stylists are always happy to help. Chat 9 a.m.–5 p.m. ET, or email [email protected].
I don’t think I have a low nose bridge, but I found a Low Bridge Fit frame I love. Will that work?
If you find a Low Bridge Fit frame that is comfortable on you, by all means, go for it! We’ve found that customers who don’t have low nose bridges (when the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones find the Low Bridge Fit frames uncomfortable after a few hours.
If you experience any irritation later, don’t hesitate to reach out. We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of receipt. (Purchases of gift cards are non-refundable.)
How do I get my frames adjusted?
Our retail locations have skilled opticians on staff who can fit your Warby Parker glasses to perfection with a quick professional adjustment. If you’re not in the area, most optical shops will make adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to $50) within 30 days of purchase. Just email the bill to [email protected] and we’ll take care of it!
Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.
O.K. I still need some help. Could I get some one-on-one assistance?
Absolutely! Our personal stylists are here to help you find a great fit every day, 9 a.m.–9 p.m. ET. Email [email protected] or text us at 646.506.3228. It’s easy and free.
When can I expect my order?
The processing time depends on several things: the type of order, whether your order is complete (Do we have your prescription and PD?), and when you place it. The good news: Shipping is free!
Here’s what you can expect:
| Order type (glasses & sunglasses) | Ontario and Quebec | All other provinces |
| Non-prescription: | 6-8 business days | 9-12 business days |
| Single-vision prescription: | 8-11 business days | 12-14 business days |
| Progressive prescription: | 11-13 business days | 14-17 business days |
| Specialized lenses (high-index sunglasses, light-responsive, 1.74 high-index and prism lenses): | 11-13 business days | 14-17 business days |
| Gift Cards | 3-5 business days | 3-5 business days |
Note: Shipments to rural addresses can take a few extra days to arrive.
Can I get my glasses expedited?
We are unable to expedite international orders at this time.
What is your return policy?
We have a 30-day, hassle-free return or exchange policy for our eyewear, books, and Accessories. (Accessories include Foldable Geometric Cases, playing cards, lens cloths—and basically any other non-eyewear objects we sell, except for gift cards). If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of receipt. Purchases of gift cards are non-refundable.
Additionally, we have a one-year, no-scratch guarantee for our eyeglass and sunglass lenses. We’ll replace your scratched lenses for free within that timeline.
(Note: Refunds will be credited to the original payment method.)
If there’s any feedback you want to send our way along with your return, we’re all ears. We <3 improving.
How do I set up a return or exchange?
Give us a call at 888.492.7297, 9 a.m.–9 p.m. ET daily, or email [email protected], and we’ll get started on the return or exchange process. We’d also love to hear your feedback.
What do I do if I’m experiencing issues with my prescription?
If you’re in the neighborhood, stop by one of our stores to troubleshoot with an optician in-person!
Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your glasses, give us a call at 888.492.7297, 9 a.m.–9 p.m. ET daily. We’ll help determine the issue so that we can re-make your glasses and make sure that your prescription is just right!
How do I get a lens replacement?
If your Warby Parker lenses are scratched within the first year, we’ll replace your glasses for free! If your prescription has changed, we can replace your lenses for a fee, based on your prescription and the lenses you’ve selected. Give us a call at 888.492.7297, 9 a.m.–9 p.m. ET daily, or email us at [email protected] to set up a lens replacement.
Note: At this time, we’re unable to replace lenses in non-Warby Parker frames.
| Lens type | Price |
| Optical: Single-vision polycarbonate lenses | $75 |
| Optical: Single-vision high-index 1.67 lenses | $125 |
| Optical: Single-vision high-index 1.74 lenses | $275 |
| Optical: Progressive polycarbonate lenses | $400 |
| Optical: Progressive high-index 1.67 lenses | $450 |
| Optical: Progressive high-index 1.74 lenses | $600 |
| Sun: Non-prescription polarized polycarbonate lenses | $75 |
| Sun: Single-vision polarized polycarbonate lenses | $200 |
| Sun: Single-vision polarized 1.67 high-index lenses | $400 |
| Sun: Progressive polarized polycarbonate lenses | $525 |
| Sun: Progressive polarized 1.67 high-index lenses | $725 |
| Scratched lenses within the first year of your purchase | Free |
Do you accept insurance as payment for my eyeglasses?
We don’t deal with insurance providers directly, but you can request a receipt for your use when applying for reimbursement.
Do you accept health savings accounts for payment?
You can use your HSA to pay for any medical expenses that are eligible medical expenses under the Income Tax Act (Canada). This includes Warby Parker prescription eyewear (progressives too!) and prescription sunglasses.
If you would like to use your HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please call us at 888.492.7297, 9 a.m.–9 p.m. ET daily. We’re happy to set that up.
If I’m using my HSA to purchase prescription eyewear, do I need to do anything special when I order?
Just make sure you have a valid prescription and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here.
How do I obtain an itemized receipt?
A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, you can access one in your account or email us at [email protected].
Note: Our receipts for single-vision prescription glasses with polycarbonate lenses do not break down the cost of the frames and lenses separately because they are considered a $150 packaged deal. Most major insurance providers will split the charge 50/50 (between frames and lenses). If you run into any issues, please don’t hesitate to reach out to us!
Do you have gift receipts available?
Yes we do! Gift receipts are available for eyewear, sunwear, and non-eyewear items such as lens cloths, totes, and frame cases. If you’d like to request a gift receipt, you can access one directly through your account. You can also feel free to chat our team or email us at [email protected].
Note: We do not offer gift receipts for non-returnable items such as gift cards, eye exams, or prescription check services.
Do you offer gift cards?
We carry gift cards in set denominations of $50, $150, and $275 CAD. You can order a physical or e-gift card here or at one of our stores. Note: Our gift cards are not refundable, and can only be redeemed on our website and in our Canadian stores.
How does Apple Pay work?
Apple Pay is an easy way for customers to pay on our mobile app. If you select to use Apple Pay, you can upload your prescription to your account after you order, or email it to [email protected]. Please don’t hesitate to get in touch with us if you run into any issues. Please note: Our mobile app is only compatible with iOS (Apple’s operating system) at this time.
What is a health savings account?
A health savings account is also known as an HSA. It’s a benefit offered by your employer that provides you with funds to pay for selected medical expenses. If you’re unsure whether or not you have an HSA, please check with your employer or insurance company. Learn more here.
How can I purchase prescription eyewear using my HSA?
You can place an order online, using your HSA card as you would any other credit card, or by giving us a ring at 888.492.7297, 9 a.m.–9 p.m. ET daily. Make sure you have an up-to-date prescription and a pupillary distance, which can be measured here.
Can I split payment between my HSA and a different card?
Yes! If you’d like to use your HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please call or chat us at 888.492.7297, 9 a.m.–9 p.m. ET daily. We’re happy to set that up!
Please email [email protected]. We'd love to help, and look forward to hearing from you.
How do I report a bug or security vulnerability to Warby Parker?
We work continuously to make sure our environment is safe, and we take the security of our data seriously. If you’ve discovered a potential bug or security vulnerability associated with a Warby Parker system, we want to hear from you. Describe the potential issue in detail with supporting evidence so that our information risk experts can analyze the situation, and email your report to [email protected].
We do not offer any monetary compensation, only our most sincere appreciation for your responsible disclosure on behalf of our customers, employees, and the greater security community.